So I’m a Quality Assurance Specialist at my job, a position I quite enjoy. I help my fellow sales agents communicate with the people we service. I’ve noticed that a lot of them lack confidence on the phone. I wanted to share what I’ve told them to increase their confidence on the phone, and I thought I would share with you. I’d love to hear any advice others would pass along about building confidence.
Building confidence
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Sumo Sized Ginger 